ops-status: online
experience skills projects education contact
whoami

Ayush B

Production Support Engineer · Application Support · Cloud & Database Operations

Ensures production applications remain stable, reliable, and highly available. Experienced in incident management, SQL troubleshooting, log analysis, AWS cloud services, and deployment support, with a focus on minimizing downtime and delivering fast issue resolution.

view_experience.log get_in_touch
panel / 01

Professional Experience

Jun 2026 – present21K School
Production Support Engineer
  • Production Monitoring, Incident Management, Root Cause Analysis (RCA), and SLA Compliance.
  • SQL, PostgreSQL, API Troubleshooting, Log Analysis, and Application Support.
  • AWS (EC2, S3, IAM), Linux, Git, Deployment Support, and Performance Monitoring.
Dec 2025 – Jun 202621K School
L1 Technical Support
  • Delivered L1 technical support for the LMS, Zoom/Teams, and live online exams across digital classrooms.
  • Managed escalations and SLAs while monitoring system health, using AI-assisted tools to speed up diagnosis and resolution.
panel / 02

Technical Skills

APPLICATION SUPPORT

Incident Management Production Support Root Cause Analysis Application Troubleshooting SLA Management

DATABASE & APIs

SQL PostgreSQL pgAdmin REST APIs API Testing

CLOUD & DEPLOYMENT

AWS EC2 AWS S3 AWS IAM Deployment Support Linux Basics

TOOLS & TECHNOLOGIES

Git GitHub JSON Postman Empty Empty
panel / 03

Key Projects

Traffic Regulation Monitoring & Reward System

A web-based traffic violation reporting platform where users submit evidence, administrators verify cases, and verified reports earn reward points to encourage safer roads and community participation.

HTML · CSS · JavaScript · PHP · MySQL

AWS EC2 Website Hosting

Provisioned and configured EC2 infrastructure to deploy and host a live production website.

AWS EC2 · Networking

System Repair & Data Recovery

Diagnosed hardware and software failures across end-user machines and recovered critical user data.

Hardware Diagnostics · Data Recovery
panel / 04

Education & Certifications

EDUCATION

Bachelor of Computer Applications

Seshadripuram Degree College, 2022-2025

CERTIFICATIONS

  • Nothing Yet
  • Nothing Yet
  • Nothing Yet
panel / 05

Key Achievements

Ensured high availability of production applications by monitoring system health and resolving incidents promptly.
Investigated and resolved production issues by analyzing logs, identifying root causes, and coordinating with development teams.
Managed incident tickets within SLA timelines, minimizing application downtime and ensuring business continuity.
Performed application health checks, user support, and production monitoring to maintain stable system performance.
Collaborated with cross-functional teams during deployments, issue resolution, and production releases.
Supported SQL-based troubleshooting, data validation, and application diagnostics to resolve production issues efficiently.
panel / 06

Get In Touch

Open to Production Support, cloud support, and systems administration opportunities. Reach out directly by email or GitHub.

email_me view_github